Surgery Information

Appointments and telephone consultations

Appointments can be made by calling in at Dordon or Polesworth surgery, via the telephone (appointment line number 01827 330267) or via Patient Access (log in required please speak to reception to set this up for you). All clinics are by appointment only, the receptionists will try to book an appointment with the patients preferred GP but if this is not possible an appointment will be offered with one of the other GP’s available at that surgery.

If you feel that you need to be seen urgently please make this known to the receptionist who will inform the Duty doctor

Some GP appointments are pre-bookable up to six weeks in advance, some are released the day before and others are only bookable on the day. If you are unable to keep an appointment please contact the surgery to inform the staff so that the appointment can be offered to someone else.

Nurse and Nurse Assistant appointments are bookable in advance.

Please note the surgery phone lines are extremely busy when we open first thing in the morning, with patients requiring appointments.  If you find that the lines are busy, please wait for a while until the volume of calls settles.

We ask that for all other enquiries, patients phone after the busiest period of the day i.e. after 9:00am on the enquiry line number 01827 892893.

Please remember an appointment is for one person only and a separate appointment should be made for any other persons attending for a consultation.

We also offer telephone consultations for patients who feel that their problem could be dealt with without needing a face to face appointment with a doctor.  Please let the receptionist know if you prefer a telephone consultation appointment time.

Remember appointments are usually around 10 minutes long, the clinical staff try to keep to these timings in order to avoid other patients having to wait.  Occasionally, if an emergency crops up, patients may find they have to wait longer to be seen.  If this occurs the reception staff will keep you informed.

Our reception staff are fully trained and do a very difficult job well, they do by far the most harassed job at the practice.  Please remember that if you need to be kept waiting or seem to be asked one or two irritating questions, they are carrying out our policy, which helps us to triage sicker patients and sign post other patients to the most appropriate health care worker for their needs.  In asking these questions, we aim to ensure the practice runs smoothly. And that patients are seen promptly, by the most appropriate Clinician for their needs.

The Duty Doctor has to judge the urgency of requests so please try to give the receptionists the information they require.

Our receptionists are bound by the same rules of confidentiality as the Doctors and Nurses.


Home Visits

We encourage all patients to attend the surgery when possible, where we have proper equipment and facilities available and can do so much more than on a home visit.

If you are too ill to attend surgery a request for a house call should be made before 11:30 a.m. to allow doctors to plan their visiting. Please telephone 01827 892893 or get someone to call at the surgery. The dispenser will ask you in confidence about your illness to help the doctors decide priorities.

If you feel you need an urgent home visit after 11:30 am, i.e. after the home visits have been allocated to all the doctors, the dispenser will arrange for you to speak to the duty doctor directly . If you wish for a particular doctor to visit, we will endeavour to accommodate this request, however, we cannot guarantee a particular doctor due to the volume of visits and large demographic area that we cover.


Out of surgery hours

When the surgery is closed, please telephone 111 for advice.


People can now call 111 when they need help fast, but it isn’t a 999 emergency.

111 will get you through to a team of fully-trained advisers supported by experienced nurses, who will assess your symptoms and then put you directly in touch with the people who can help.

Whether you need an out of hours doctor, a district nurse, a 24 hour chemist or an emergency dentist, the 111 team will make sure you get the right help first time.

If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

The NHS 111 service is available 24 hours a day, 365 days a year.  Calls from landlines and mobile phones are free – just like 999.

So remember: call 111, when it’s less urgent than 999.

In an emergency telephone 999 for an ambulance or paramedic.

What services will be provided?

The Out of Hours GP Service provides urgent health services when the surgery is closed in the evenings, at night, at weekends and on public holidays.

Your GP out of hours service will be available:

Monday – Friday: From 6.30 pm to 8am the following morning.

Weekends: From 8am on Saturday to 8am on Monday morning.

Bank Holidays: From 6pm the night before the public holiday until 8am the day after.

What will happen when I call?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

Please remember that in most cases it is best to see your own GP in working hours, and this service should only be used for urgent conditions that cannot wait until your own surgery is open.

How will I get to the Urgent Care Centre?

You will need to make your own way to the Urgent Care Centre. Transport may be provided in certain circumstances.

What about home visits?

A home visit will only be made if it is considered necessary by a health care professional. Home visits are usually only made to the terminally ill and the permanently bed bound.

All other patients should be seen in the well-equipped centre where the best of care can be provided.

Access to Emergency Services

To enable everyone to get the best out of NHS services, please note the following:

  • Only use the local hospital Accident and emergency department (A&E) for emergencies or accidents which require specialist medical care
  • If you need dental care you should call your own dentist. However, if you do not have a dentist or have a dental emergency call 111
  • Only call 999 in an emergency
  • Using A&E when you do not need it may interfere with the care of those who have life threatening conditions.