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Christmas Newsletter 2018 Posted on 11 Dec 2018

 DORDON & POLESWORTH GROUP PRACTICE

 CHRISTMAS NEWSLETTER 2018  

Christmas is just around the corner and hopefully you are all organised and ready for the festive season

 

Christmas and New Year Opening Hours

DORDON SURGERY AM HOURS PM HOURS
Monday 17th December 2018 08:00 - 12:30 15:00 - 18:00
Monday 24th December 2018 08:00 - 13:00 CLOSED
Tuesday 25th December 2018 CLOSED CLOSED
Wednesday 26th December 2018 CLOSED CLOSED
Thursday 27th December 2018 08:00 - 13:00 14:00 - 18:00
Friday 28th December 2018 08:00 - 13:00 14:00 - 18:00
Monday 31st December 2018 08:00 - 13:00 CLOSED
Tuesday 1st January 2019 CLOSED CLOSED

 

POLESWORTH SURGERY AM HOURS PM HOURS
Monday 24th December 2018 CLOSED CLOSED
Tuesday 25th December 2018 CLOSED CLOSED
Wednesday 26th December 2018 CLOSED CLOSED
Thursday 27th December 2018 08:00 - 13:00 CLOSED
Friday 28th December 2018 08:00 - 13:00 CLOSED
Monday 31st December 2018 CLOSED CLOSED
Tuesday 1st January 2019 CLOSED CLOSED

Repeat Prescriptions

At this busy time of year please remember to order any repeat prescriptions at least one week in advance if you know you are going to need your medication over the Christmas period.

You can order using the online website, Patient Access, drop the request into surgery, post (remember to include a stamped self addressed envelope if you wish it to be posted back) or via the Prescription Ordering Direct Service (POD).

Smoking Cessation Clinics

Are you a smoker whose New Year resolution is going to be giving up smoking? If you are; then contact the surgery and book an appointment in our Smoking Cessation Clinic.  You are four times more likely to quit with help from an NHS Stop Smoking Advisor than by going it alone! 

Contacting the Out of Hours Service - NHS 111

When you ring 111 the call will be answered by a team of fully trained call advisors.  They will ask questions to assess the symptoms and give appropriate healthcare advice or direct you to the local service that can help you best depending on the reason for calling and when the call is made.  Services you could be directed to include:

  • Community Nurses
  • Midwife
  • A&E
  • 999
  • Pharmacy
  • GP Out of Hours Service
  • Telephone Advice 

Patient Participation Groups

Do you want to help shape future services, comment on existing ones and be a friend of the practice?  If you do then you may be interested in joining a Patient Participation Group.  If you are interested leave your details with the Receptionist and she will pass them on to the Chair who will contact you direct.

Feel free to attend the Patient Participation Groups Annual General Meeting at Dordon Surgery on Tuesday 15th January 2019 at 6:30pm.  Everyone is welcome.

Telephone Consultations

If a patient contacts the practice before 10:30am requesting an appointment and we have no available appointments, the patient can be offered a telephone consultation; if a telephone consultation would be appropriate for them.  Telephone consultations will be booked during and at the end of morning surgery in a five minute slot.

When booking the appointment you will be asked:

Name, Date of Birth, Address and Telephone Number on which to call for the consultation.

The GP's have asked the Receptionist to ask for the reason for the telephone consultation.  If you choose not to give a reason then your call will not be classed as a priority and the GP may not call you back that same day.

The GP will attempt to call only once.  If unanswered there will be no further attempt .

The following circumstances would indicate that a telephone consultation may not be appropriate:

  • Where the doctor considers that an examination should be made
  • Where the patient is abroad.  This effectively would be a consultation in another country where the doctor may not be licensed to practice, and where he/she may not be insured.  Patients should be advised in these circumstances to seek help locally and through their travel or Health Insurer.
  • Where the doctors ability to monitor or provide follow up care is compromised.
  • Where the doctor is aware that the patient may have communication difficulties (e.g. deafness or speech problems) or where there is reason to believe that the patient may have difficulty understanding.

The Doctors and Staff at Dordon & Polesworth Group Practice would like to wish all our patients a very Merry Christmas and a Happy New Year

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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